Privacy Policy
Updated February 15th, 2020
Banana Print values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions.
Banana Print recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. However, we do share your information with third parties under certain circumstances as detailed below.
This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, click here to contact Banana Print customer service via email or write us at:
Attn: Customer Service Banana Print, Unit 2 York Court, Albert Road, Market Harborough. LE16 7FL
If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.
WHAT WE COLLECT
We collect information (such as your name, email address, mailing address, phone and credit card numbers) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online and in our stores. All the information we collect is given to thrid parties ONLY if they are involved in completing your order.
HOW WE USE YOUR INFORMATION
When you make an online purchase from Banana Print, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order or it's delivery. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions. For delivery of orders we use your name, address and telephone number when arranging delivery with our selected courier company. The telephone number allows for them to contact you directly if required or delivery updates being sent to mobile numbers. Your number is not used by them for marketing purposes and only the delivery of your item.
If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact Banana Print customer service at [email protected] .Please be sure to include full name and any other relevant information. If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. Please note that it may take up to 8 weeks to remove your from our list.
From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.
To serve you better, we may combine information you give us online and in our stores as card card-body as information about your product interests and purchases. In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you. If you do not want us to use your information as described above, please contact Banana Print service by emailing [email protected]
THIRD PARTY TRANSACTIONS
We contract with third parties to assist us in maintaining and managing our customer information to fulfill promotions and to communicate with our customers. We do not authorize any of those third parties to make any other use of your information.
In addition, when we team up with another company to offer or provide products, services, contests or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations. When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations.
If prior to participating in a contest or promotion, you opted not to receive information from us, you may still receive information from or about Banana Print in connection with the contest or promotion if you choose to participate in it. You may opt not to participate in these contests or promotions if you do not want to receive information about Banana Print or share your information with us and the other companies sponsoring those contests or promotions.
We also may share aggregate, non-personally identifiable information about you (such as age, gender, and types of products purchased) with our business partners to fulfill our contractual obligations. Except as described above, we do not share, rent or sell any information we collect online to any unaffiliated third party.
ACCESSING YOUR INFORMATION
To access your information online, simply click the ACCOUNT link to sign in, and then choose the appropriate section to review, edit, or delete your personal information. Please note that any requests to change the frequency that we send email updates to you may take up eight weeks.
If at any time you would like us to remove you from our email or postal mailing lists or if you do not want us to use your information to enhance your shopping experience, feel free to contact Banana Print customer service via email at[email protected]Please be sure to include your email address and full name.
REMOVING YOURSELF FROM MAILOUTS
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email at [email protected]
Please note that such requests may take up to six to eight weeks to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you an email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.
CHILDREN'S PRIVACY
We at Banana Print are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.
If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files.
COOKIES
To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
How do we use cookies?
Our Website uses cookies on the majority of our pages to:
• Fulfilling and delivering orders
• Online Design Studio usage
• Customer services
• Storing and securing data
• Processing payments
• Marketing, analytics and fraud detection
Although some of our cookies are not strictly necessary, they do provide you with a better user and browsing experience. Blocking these cookies could cause some features of the website to not work correctly. The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.
Our website uses the following types of cookies:
Strictly necessary cookies
These cookies provide the services that you have specifically asked for on our website and are essential to enable you to move around our website and use its features, such as design online, check-out and product purchase.
Performance cookies
These cookies collect anonymous information on the pages visited. They collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. They don't collect information that identifies a visitor and are only used to improve how the website works and functions so changes can be made to improve the website.
Functionality cookies
These cookies allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features, including access to your portfolio of products you have designed or order through us.
Advertising cookies
These cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of an advertising campaign. These cookies are usually from third parties.
Third Party Cookies
When you use our website, you may notice content provided by a company other than us. Also, if you 'share' Banana Print content with friends through social networks, such as Facebook and Twitter, or Instagram you may be sent cookies from these social networks. We have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third-party websites for more information about their cookies and how to manage them.
How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
